Shipping, Refund, and Returns Policy

Effective Date: June 01, 2025

At Aloha Senior Home Care, we are committed to ensuring your satisfaction with every purchase. This policy outlines our shipping, refund, and return practices for products ordered through shop.alohaseniorhomecare.com.

1. Shipping Policy

1.1 Shipping Locations

We currently ship to addresses within the continental United States. We do not ship internationally at this time.

1.2 Shipping Methods & Carriers

All orders are shipped via USPS, UPS, or FedEx depending on the destination and shipping speed selected at checkout.

1.3 Processing Time

Orders are typically processed within 1–2 business days. Orders placed on weekends or holidays will be processed the next business day.

1.4 Shipping Fees

Shipping costs are calculated at checkout based on weight, destination, and shipping method. Free shipping may apply for qualifying orders as advertised on the Site.

1.5 Delivery Timeframes

Estimated delivery times are provided at checkout. Please note that delivery times may vary based on carrier delays, weather conditions, or peak holiday periods.

1.6 Tracking Information

You will receive a shipping confirmation email with tracking details once your order has been dispatched.

1.7 Lost or Damaged Shipments

If your order is lost or arrives damaged, please contact us within 7 days of delivery with your order number and photo evidence. We will assist in filing a claim with the carrier and provide a replacement or refund, as applicable.

2. Return Policy

2.1 Eligibility

We accept returns on unused, unopened, and undamaged products within 14 days of delivery. Products must be in their original packaging and in resellable condition.

2.2 Non-Returnable Items

For sanitary and health reasons, we do not accept returns for:

• Opened packs of adult diapers or hygiene products
• Used personal care items
• Clearance or final sale products

2.3 Return Process

To initiate a return, please email us at hello@alohaseniorhomecare.com with the subject line “Return Request – [Order Number]”. Please include:

• Order number
• Reason for return
• Photos (if applicable)

Once approved, we will provide instructions and a return shipping address.

2.4 Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).

2.5 Restocking Fee

No restocking fee is charged for eligible returns.

3. Refund Policy

3.1 Refund Eligibility

Refunds are issued once the returned item has been received and inspected. If approved, the refund will be processed to the original payment method within 5–10 business days.

3.2 Partial Refunds

Partial refunds may be granted if returned items are received damaged, incomplete, or outside the 14-day return window (case-by-case basis).

3.3 Refund Exceptions

• Shipping fees are non-refundable unless the return is due to our error.
• Refunds cannot be issued for lost items unless a claim is filed and approved by the carrier.

3.4 Cancellations

Orders may be canceled if they have not yet been shipped. To cancel an order, contact us immediately at hello@alohaseniorhomecare.com or call us at +1 (858) 399‑1400.

4. Contact Us

If you have any questions or concerns about this Shipping, Return & Refund Policy, please contact: